This dish pointing guide has been designed to assist UEC VAST set-top and VAST TV owners to locate the Optus C1 Satellite from anywhere in Australia.  The guide can be downloaded by clicking Initiates file downloadhere.  Should you require any further assistance, do not hesitate to call NAS Australia UEC Support on 07 3015 8790 or email uecsupport@nasaustralia.com.au.

Register on-line for VAST Services

Finding it hard to get through to the VAST Call Centre to register your VAST decoder or authorise your VAST smartcard?

Why not check your service eligibility and register your decoder on-line.  To assist you we have put together a step-by-step process document for you to follow.  A copy can be downloaded Initiates file downloadhere.

 

 

Want to speak to an operator on VAST Call Centre (1300 993 376)

When trying the 1300339976 number if you would prefer to speak to a customer service agent do not select option one or two just hold and you should be placed in a queue for the next available operator.

 

 

 

UEC 4121RV Unwanted PVR Activation

All new UEC4121RV VAST decoders are now supplied with a remote control unit (RCU) that is compliant with the 4121PVRRV.  Should you have a non-PVR model (4121RV) and push the PVR button on the RCU, the unit will ask you for a 16-digit activation code to upgrade the unit to a PVR.  A screenshot of the on-screen request can be seen by clicking Initiates file downloadhere.  You can easily deny this request by pushing the EXIT button on the RCU.

Should you wish to upgrade your 4121RV to enable PVR functionality, please contact your local installer/retailer, or email uecsales@remove-this.nasaustralia.com.au to purchase a PVR upgrade kit.

Should you require any further assistance, do not hesitate to call NAS Australia UEC Support on 07 3015 8790 or email uecsupport@remove-this.nasaustralia.com.au.

 

 

How to use your Altech UEC DSD4121/RV & DSR4639 Replacement Remote Control

RCU4UECSAT

NAS and Altech UEC have designed a remote control that can be used with all Altech UEC VAST set-top box and PVR models.  When you first receive your replacement remote (RCU4UECSAT) you must reset your Altech UEC VAST set-top box or PVR.  Once done, an old Altech UEC remote control will not operate your Altech UEC VAST set-top box or PVR.

Should you require any further assistance, do not hesitate to call NAS Australia UEC Support on 07 3015 8790 or email uecsupport@remove-this.nasaustralia.com.au

A guide to the buttons on the RCU4UECSAT can be downloaded Initiates file downloadhere.

 

 

Authorised Altech UEC Service Agents

Australian Altech UEC Master Distributor NAS Australia has appointed the following service agents around the country for in-warranty and out-of-warranty repair.

Western Australia

R & I Electronics Pty Ltd
14 Boag Rd Morley WA 6062
Phone: (08) 9375 2777
Email: Paul@rielectronics.com.au
Email: Rocky@rielectronics.com.au
Email: Lloyd@rielectronics.com
Contacts: Paul, Rocky and Lloyd

Northern Territory

COMCAT NT
2651 Gorge Rd Katherine
PO Box 407
Katherine NT 0851
Phone: 0428 833 584
Email:  Kim.window@comcatnt.com
Contact: Kim Window

Northern Territory/South Australia

Alicetronics
Shop 6 / 28 Railway Tce
PO Box 9069 Gregory Tce Alice Springs NT 0870
Phone: (08) 8952 3411
Email:  orders@alicetronics.com
Contact: Hunter Murray

South Australia

Force Electronics
417 Brighton Road
Brighton SA 5048
Phone: (08) 8377 0512
Email:  forcebr62@gmail.com
Contact: Robert Libralato

Victoria/Tasmania

Laceys.tv
42 Brunel Rd Seaford VIC 3198
Phone:  (03) 9776 9222
20 - 22 Gleadow St Invermay TAS 7248
Phone:  (03) 63311577
Email:  sales@laceys.tv
Contact: Matthew Witney

New South Wales/Queensland

NAS Australia
28 Newstead Tce Newstead QLD 4006
Phone:  07 3015 8700
Email:  christophe@nasaustralia.com.au
Contact: Christophe Bonavia