Altech UEC 22" Integrated VAST & Terrestrial TV

The Altech UEC VAST 22” integrated LED/LCD TV is designed specifically for the Australian VAST market. The TV includes a VAST Satellite Tuner and Digital TV tuner which makes it an ideal product for the traveler.

The Full High Definition TV (1080p) is also equipped with a multitude of connections including 2 X HDMI, VGA, component video, composite video and coaxial audio out for digital audio.  The TV is PVR ready and can record both VAST and Free-to-air terrestrial programming on an external HDD.

Altech UEC 22" VAST TV FAQ's

Do you have an unwanted PVR Activation message on screen?

All Altech UEC VAST TV's are supplied with a remote control unit (RCU) that is compliant with the PVR Ready functionality of the in-built VAST set-top.  Should the PVR functionality no be enabled and you push the PVR button on the RCU, the unit will ask you for a 16-digit activation code to upgrade the unit to a PVR.  You can easily deny this request by pushing the EXIT button on the RCU.

You have installed your Altech UEC VAST TV and it is searching for signal (E52-32 or E50-32). What do you do now?

E50-32 or E52-32 No services found please rescan.

This indicates that the VAST decoder inbuilt into the TV is not receiving any signal. This may be due to bad weather or a faulty connection in the installation. Please also confirm that your satellite dish is pointing to the OPTUS C1 Satellite at 156 degrees east.

NOTE: This is not an issue with your smart card.

You may need to re-point your satellite dish.  NAS Australia has written a comprehensive VAST Optus C1 dish pointing guide.  The guide can be downloaded by clicking Initiates file downloadhere.

What does E16 -4 services currently scrambled mean or no permission to view this channel ?

Your internal Altech UEC VAST satellite decoder smart card needs activation or reactivation. Please ensure you have registered your smartcard. If you have already done so please be aware that there is a 48hour processing time. You can also call 1300 993 376 for more information.

If your VAST DSD4121RV PVR has been turned off for a long time, or your decoder has lost the services due to another issue - rain fade or other loss of signal, you can re-hit your smart card on-line by visiting Opens external link in new windowmysattv

To assist you to check service eligibility and register your decoder on-line we have put together a step-by-step process document for you to follow.  A copy can be downloaded Initiates file downloadhere.

I have not used my 22" VAST TV for some time (E19-4 Subscription Status Expired)

This is a common error for travellers and remote viewers who's system has already been activated and working but have not used their VAST decoder for some time. This arises due to the security information contained on the smart card expiring. There are two options to recover from this error.

1.  Leave the decoder turned on and the information on the smart card will updated to restore all of the activated services. The decoder usually recovers within a couple of hours.

2.  Reactivate the smart card by entering the smart card details Opens external link in new windowhere.

What does E06-4 Smartcard Failure message mean?

Displayed if an invalid smart card is inserted or if the card is incorrectly inserted. The inbuilt set top box is located behind the TV on the right hand side (when facing the screen). Ensure the card is inserted with the contact end of the card into the slot first.  Ensure the contacts away from the screen.  Clean the gold contacts on the card with Methylated spirits and then re-insert the card and press the reset button below the card slot. If this does not resolve the fault then your set top box will require repair at a local service agent.

What does E107-4 The smartcard is not fully authorized mean?

If you have previously had access to the VAST services but have either lost all the services due to an unknown fault or because your decoder was not powered up at the time of registration please visit Opens external link in new windowhere

The Rehit process rehits or refreshes the information on the decoder smartcard.

How do I locate the smart card?

Access to the VAST service is controlled by the smart card which is supplied with the VAST TV integrated satellite set top box. The smart card is "married" to the set top it comes with and cannot be used with another set top.

The inbuilt set top box is located behind the TV on the right hand side (when facing the screen). Ensure the card is inserted with the contact end of the card into the slot first.

The image below shows the location of the smart card for the Altech UEC VAST TV.

 

 

My TV has no power

Should your 22" Altech UEC VAST TV appear 'dead' with no power, check the power lead and power socket to ensure the unit is correctly connected.

Should you be unable to power up the TV, it is likely that the Power Supply Unit (PSU) will need to be replaced.  The 22" Altech UEC VAST TV has been designed with an external 12 Volt D.C power supply that is easily replaced.