VAST call center closed due to extreme weather in FNQ. UPDATE: open now.

Update: 07/02/2019: The call center is open again.


We received the following notification this morning from the VAST organisation for distribution to our customers:


Due to extreme weather conditions and flooding in North Queensland the VAST call centre is closed for phone calls.

We are currently proceesing registrations and emails. We Apologise for any inconvience this may cause.


Please be patient, as this will effect the processing of applications

Please go to for registrations, travellers certifcate renewals and rehits

To use the Vast self service line 24/7,  please phone 1300 99 33 76  follow the prompts for State Change, Decoder rehit, decoder status, and certificate renewal.

For Satellite set up problems, please get in touch with your installer for assistance.