COVID19 Updates - NAS Australia Open For Business
COVID-19 Update - NAS Australia Still Open For Business
In light of what is transpiring around the world and in Australia with COVID-19, I would like to take this opportunity to confirm that all NAS locations are open for business and will remain so for as long as possible.
All NAS locations have very solid inventory levels at present. We have orders placed with our major overseas suppliers to ensure we sufficiently replenish our inventory over the coming months.
For any customers who visit our branch locations I would like to advise you of the following measures NAS is undertaking to ensure your health and safety, as well as the health and safety of our team:
- All surfaces that may get touched get wiped down and disinfected not only every day, but after every customer visit.
- Door handles, benches, EFTPOS machines, trolley’s, displays and the bathrooms all get cleaned as per above.
- NAS has also installed a hand paper towel dispensers in bathrooms with a closed lid bin for disposal for better hygiene.
All NAS team members are being temperature tested when they arrive at work daily. Anyone who records a temperature of 37.5 degrees Celsius or above will be sent home immediately.
Please let’s all adhere to the space separation (minimum of 1.5 meters) when interacting in the branch locations for our collective safety.
We welcome any orders to be phoned, text messaged or emailed ahead of time for processing if convenient. You can pull up right outside our branch locations for minimal contact and loading should this prove more convenient for you.
Some of you may have had difficulty in calling our 3015 8700 phone number in Brisbane recently. Unfortunately we are experiencing issues receiving phone calls to our Brisbane telephone number range from some networks. Our telephone system partner has identified an issue with call porting between networks.
Until the issue is rectified, should you need to contact us please call us on 07 3607 8199. Alternatively, email us with your contact telephone number and we will phone you back.
The team at NAS Australia will remain at the coal face for as long as permitted by the relevant authorities. Please stay well. Your health and safety comes first for us.
NAS Australia Trading Account Update
At NAS Australia we recognise that during these most uncertain of times there is no precedent to follow; these times are unprecedented. As a result, we thought it best to reach out to our valued customer base and ask for your understanding.
NAS imports the vast majority of our product range. In doing so, we need to pay our suppliers before stock leaves their factory. Depending on locale, containers can take up to 8 weeks to land, clear and unload; tying up significant cash flow in the process.
We have heard recent reports that some suppliers have rescinded all customer trading accounts, reverting them all to cash. I assume these decisions have been made because the COVID-19 situation and resulting economic crisis has no precedent. I would like to stress that this is not something we are considering. Having said this, to enable NAS to keep our product supply pipeline full, enabling the continued purchase of stock for all in our supply chain, we need your assistance. We would greatly appreciate if all NAS Account customers continue to pay their account within terms. If this is not possible, please make contact with our accounts department as early as possible for there is nothing more worrying than no communication.
I would like to take this opportunity to thank you for your continued custom. We do very much appreciate your support.