Authorised UEC Service Agents
UEC Master Distributor NAS Australia has been appointed the service agent for in-warranty and out-of-warranty repair and support.
Contact Support: (07) 3015 8790
between 7:30am~12:00pm & 1:00pm~4:00pm Monday to Friday.
Service email enquiries: uecsupport(at)nasaustralia.com.au
Website: http://nasaustralia.com.au
Visit the offical UEC Website here.
Register Online for VAST Services
Finding it hard to get through to the VAST Call Centre to register your VAST decoder or authorise your VAST smartcard?
Why not check your service eligibility and register your decoder online. To assist you we have put together a step-by-step process document for you to follow.
VAST Satellite Dish Pointing Guide
This Satellite Dish pointing guide has been designed to assist satellite users correctly align their Dish.
Should you require any further assistance, do not hesitate to call NAS Australia UEC Support on 07 3015 8790 or email uecsupport@nasaustralia.com.au.
Want to speak to an operator on VAST Call Centre
When trying the 1300 993 376 number if you would prefer to speak to a customer service agent do not select option one or two just hold and you should be placed in a queue for the next available operator.
UEC 4121RV Unwanted PVR Activation
All new UEC4121RV VAST decoders are now supplied with a remote control unit (RCU) that is compliant with the 4121PVRRV. Should you have a non-PVR model (4121RV) and push the PVR button on the RCU, the unit will ask you for a 16-digit activation code to upgrade the unit to a PVR. You can easily deny this request by pushing the EXIT button on the RCU.
Should you wish to upgrade your 4121RV to enable PVR functionality, please contact your local installer/retailer, or email uecsales@nasaustralia.com.au to purchase a PVR upgrade kit.
Should you require any further assistance, do not hesitate to call NAS Australia UEC Support on 07 3015 8790 or email uecsupport@nasaustralia.com.au.
How to use your UEC DSD4121/RV & DSR4639 Replacement Remote Control
Replacement Button Guide347 KB
NAS and UEC have designed a remote control that can be used with all UEC VAST set-top box and PVR models. When you first receive your replacement remote (RCU4UECSAT) you must reset your UEC VAST set-top box or PVR. Once done, an old UEC remote control will not operate your UEC VAST set-top box or PVR.
Should you require any further assistance, do not hesitate to call NAS Australia UEC Support on 07 3015 8790 or email uecsupport@nasaustralia.com.au
Authorised UEC Service Agents
Matt Ilich
Sciteq Pty Ltd
11 Glory Road
Gnangara WA 6077
(08) 9409 6677
matthew(at)sciteq.com.au
Kim Window (Plane Access)
COMCAT NT
2651 Gorge Rd Katherine
PO Box 407
Katherine NT 0851
0428 833 584
kim.window(at)comcatnt.com
Johnny Borja
Johnny’s Electronics Pty Ltd
53 Victoria Hwy
Katherine NT 0850
(08) 8972 1102
sales(at)johnnyselectronics.com.au
Christophe Bonavia
NAS Australia Pty Ltd
28 Newstead Terrace
Newstead QLD 4006
(07) 3015 8700
christophe(at)nasaustralia.com.au
Robert Libralato
Force Electronics
Unit 1 23-25 Oaklands Road
Somerton Park SA 5044
(08) 8377 0512 or 0411156263
forceboffice(at)gmail.com
Damian Lowe
Local Electronics 194A Main Road
Moonah TAS 7009
(03) 62 72 72 88
damian@localelectronics.com.au
Christophe Bonavia
NAS Australia Pty Ltd
28 Newstead Terrace
Newstead QLD 4006
(07) 3015 8700
christophe(at)nasaustralia.com.au
Christophe Bonavia
NAS Australia Pty Ltd
28 Newstead Terrace
Newstead QLD 4006
(07) 3015 8700
christophe(at)nasaustralia.com.au